FAQs

I just placed an order, when will it ship?

All orders are shipped from our facility in Los Angeles, CA and arrive within 3-4 days. Unless the express shipping option is chosen which take 1-2 business days.

I am not in love with my order, can it be returned? What if there is an issue?

We have a 30 day money-back guarantee. Give our team an email at support@rosebearla.com and we will take care of any issues that may occur.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email If the given address is wrong we can change the address to the correct one within 24 hours.

Do They Arrive In Any Box?

We send all our rose bears in a plastic package wrapped with care, we do not provide any gift box which allows us to keep our prices low and help the environment.

Are the roses real?

All our rose bears and handmade with artificial forever lasting roses, to ensure a bear that stays perfect all the time, making a perfect keepsake!